We at Amber Safety Limited pride ourselves with the high-quality of the products we supply our customers and we always go out of our way to make sure that we provide you with only the best, regardless of your business or industry. We do of course understand that not every product is made equal and that sometimes there are cases where the product itself is not fit for purpose or simply do not suit for the reason that it was bought for.
It is for this reason we are happy to accept items returned to us with 28 days of purchase and in this case, we offer you an exchange or a full refund to your credit or debit card once we receive the items and process them in our warehouse.
Any returns which fall outside this 28-day period may be considered on a case-by-case basis and is at the discretion of Amber Safety Limited and may be refunded as a credit against a future purchase.
All items must be returned to Amber Safety Limited in the same condition in which they were shipped and in a saleable condition. Amber Safety Limited reserves the right to refuse a return if it is determined that the item has been used or worn and then returned for any reason other than being ‘faulty’.
How to Return an Item?
Put your unused item for return in its original packaging.
Fill out the pre-addressed Returns Information Sheet included in your package when sent out. Attach the returns form and post the item back to us at:
Amber Safety Limited,
Unit B2 Corcanree Business Park
We will be in touch if there are any issues or when your return has been processed.
Following these guidelines will help you get the best and fastest return service.
Each returned item should be in its original packaging with the manufacturer’s labels attached. Please do not tape or attach labels directly to the retail packaging.
When returning clothing, where relevant, the original hygiene slips must be in place. Please state the size and colour you are looking for if you want an exchange.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them as soon as we possibly can. Refunds will automatically be issued to the same payment method used to purchase the goods.
Return shipping costs are non-refundable.